[Sheet music] Introduction to the koto

About Delivery Methods

For products marked with "Eligible for Trackable Mail" on each product page, delivery at 198 yen is possible. However, if the package exceeds the specified packing size after order placement due to quantity or inclusion of other items, we will switch to courier delivery (600 yen). Depending on the payment method, it may not be possible to change the amount, in which case you will need to cancel the order once. If a change is necessary, we will contact you in advance with the details.

◆ Specified packing size for trackable mail: A4 size, up to 3 cm thick.

◆ Standard delivery is generally via Sagawa Express, but please note that it may be via LetterPack depending on the product size or payment method.
Additionally, for free shipping orders, even if you select standard delivery, it may be shipped via Click Post.
Please understand that you cannot specify the shipping company.
By completing your order, you agree to these shipping terms.

Shipping Carriers: Japan Post, Sagawa Express
Delivery Time: Small items within 2-5 business days from order. Instruments 1-2 weeks. Sheet music 3-10 business days.
Shipping Cost: Nationwide, flat rate. Standard delivery 600 yen, trackable mail 198 yen (for Hokkaido, Okinawa, and remote islands, a separate quote will be provided after the order).

Customers who purchase products totaling 10,000 yen or more in a single order will receive free shipping.

• For remote islands, additional relay fees may apply. In such cases, we will contact you before shipping.
• Please note that in some cases, the shipping carrier may be changed to an equivalent carrier without prior notice.

Payment Methods

We accept the following payment methods on this site.

◆ Credit Card (Online orders only)

Card payments are accepted for VISA, Mastercard, AmericanExpress, and JCB brands.

◆ Rakuten Pay (Online orders only)

Rakuten Pay (online payment) is a service that allows Rakuten members to easily make online payments using only their Rakuten ID and password on e-commerce sites other than Rakuten Ichiba.
Not only can you easily make payments using the credit card information registered with your Rakuten ID, but you can also earn and use "Rakuten Points" at the time of payment.
*Rakuten Points can only be earned when paying with a Rakuten Card, Rakuten Points, or Rakuten Cash.

◆ PayPay (Online orders only)

With PayPay (online payment), you can easily shop with your PayPay account. You can also use and earn PayPay points.

◆ Merpay (Online orders only)

This payment method allows you to pay using the flea market app "Mercari."
You can use your Merpay balance, points, and Merpay Smart Payment (for eligible users only).
・To use this service, you need to download the Mercari app, register as a member, and set up Merpay.

◆ LINE Pay (Online orders only)

LINE Pay is a mobile money transfer and payment service that allows LINE users to easily and conveniently make payments on e-commerce sites through the LINE app. LINE Pay users can easily make payments using their charged balance without the hassle of entering payment information.

◆ PayPal (Online orders only)

PayPal is a convenient and secure payment service used by over 300 million users worldwide and adopted by over 24 million businesses.
With PayPal, you can easily pay and receive payments using credit cards or bank accounts. If buyers register with PayPal in advance, they can easily pay by logging into PayPal with only their ID and password when making payments.

◆ Google Pay (Online orders only)

Google Pay is a payment method that allows customers to pay for products and services using credit card information registered in their Google account. Credit card brands include Visa, Mastercard, JCB, and American Express. Google Pay eliminates the need to enter card information, making payments easier and faster.

◆ Apple Pay (Online orders only)

Apple Pay payments are one-touch. Quick, easy, and secure. Payments are made with your cards added to Apple Pay.

◆ Paidy Post-payment (Online orders only)

Paidy Post-payment does not require a credit card.
Easy payment with just an email address and mobile number. (Please note that payment slips for convenience store payments will not be sent.)
You can choose from convenience store payment, bank transfer, or bank deposit, and multiple payments can be consolidated and paid by the 10th of the following month.

For detailed instructions → Paidy Post-payment｜How to Use｜Paidy Next Month Payment

※You can pay by the following methods:
Bank transfer (payment fee: free)
Convenience store (payment fee: 356 yen tax included)
Bank deposit (payment fee: varies depending on the financial institution)

※It is also possible to change to 3-installment post-payment (no installment fee). For more details on 3-installment post-payment, click here.
※Minors require parental consent to use this service.

◆ Cash on Delivery (Phone orders only)

A cash on delivery fee of 330 yen will be charged. For product purchases of 10,000 yen or more, the cash on delivery fee is free. (Cash on delivery is not available for online orders)

◆ Bank Transfer (Phone orders only)

This is a prepayment method; products will be shipped after payment confirmation. (Bank transfer is not available for online orders)

◆ Rakuten Bank, Second Sales Branch (Branch number 252)
Ordinary 7142035
KABUSHIKIGAISHA MORIGAKKI WAGAKKIICHIBAT

◆ Japan Post Bank (Phone orders only)

This is a prepayment method; products will be shipped after payment confirmation. (Japan Post Bank transfer is not available for online orders)

If you are transferring from Japan Post Bank or a post office, please use the following account:
◆ Account Number Code: 01750-6-39077
◇ Subscriber Name: Wagakki Ichiba
※Please pay by ordinary transfer or telegraphic transfer.
You can also use ATMs with payment functions.

If you are transferring between accounts via Yucho Direct (telegraphic transfer), please use the following account:
◆ Account Number Code: 017506-39077

If you are transferring from another financial institution (bank), please use the following account:
◆ Bank Name: Japan Post Bank
◇ Branch Name: Ichi-Nana-Kyu Branch (179 Branch)
◇ Deposit Type: Current
◇ Account Number: 0039077
◇ Kana Name: Wagakki Ichiba

(Note) Please be aware that you cannot change your payment method after completing your order.

Shipping and Delivery Fees

Shipping Carrier: Japan Post, Sagawa Express
Delivery Time: Small items within 2-5 business days from order. Musical instruments approximately 1-2 weeks. Sheet music within 3-10 business days.
Shipping Fee: Nationwide flat rate shipping, standard delivery 600 yen, trackable mail 198 yen (For Okinawa and remote islands, a separate estimate will be provided after the order)

◆ Trackable mail is limited to items that fit in an A4 envelope and are no thicker than 3 cm. Items eligible for mail are marked "Mail OK" on each product page.

◆ Standard delivery is generally handled by Sagawa Express, but may be shipped via Letter Pack depending on the product size or payment method. We appreciate your understanding.
Also, for free shipping, even if you select standard delivery, it may be shipped via Click Post.
Please understand that you cannot specify the shipping company.
By completing your order, you agree to these shipping terms.

For orders over 10,000 yen in a single purchase, shipping is free.

• For remote islands, additional relay charges may apply, and we will contact you before shipping in such cases.
• In some cases, the shipping carrier may be changed to an equivalent carrier without prior notice. Please be aware of this.

Cancellations

For cancellations before shipment, please contact us via the inquiry form. (If you send an email, there may be a time lag, so if you are in a hurry, please call us.)

Please note that we generally cannot accept order cancellations after the order has been shipped.

Return and Exchange Conditions

As a general rule, returns are free within the specified period after product arrival. However, only unused items are eligible.

・If a non-returnable item such as an opened or used item is returned, 50% of the product price (tax included) will be refunded.

◇ Japanese musical instrument supplies... Within 5 days from arrival date (including arrival date)
◇ Musical instruments... Within 2 days from arrival date (including arrival date)
◇ Sheet music... No returns or exchanges

Note) If a used item is returned, it will be sent back collect on delivery, or 50% of the product price (tax included) will be refunded. (Full refunds are not possible)
For musical instruments (shamisen, koto), returns (within 2 days) are possible after playing the instrument, but please be careful not to scratch the instrument. If there are any stains or scratches, returns are not possible. *Shamisen made with synthetic leather are limited to unused items. (Shamisen with optional artificial skin are not eligible for return or exchange.)
(Returns and exchanges for all products will be refused after the deadline has passed.)

・Upon arrival of your product, please immediately check for any damage.
In the event of a product error, please contact us within 2 days of arrival.
We will refuse returns, exchanges, or repairs for product errors reported after 3 days.
In the case of a product error, we will exchange the item at our shipping cost.
For damage during delivery, please contact us within 24 hours of product arrival.
We will exchange the item under the responsibility of the shipping company, but compensation may not be available if a certain amount of time has passed since arrival.
(Note) Damage caused by yourself after product arrival is not covered by compensation.

・For all products returned due to customer convenience, the return shipping fee will be borne by the customer. Please note this. *For returns, please always send them back via Japan Post's [Yu-Pack] or [Non-standard mail (for small items)].
*Furthermore, if you purchased with free shipping and cash on delivery fees, the original shipping and cash on delivery fees will also be borne by the customer. Please note this.


◆ Exchanges
Exchanges due to customer convenience (e.g., "doesn't match image," change in size/color) are possible for unused items within 5 days of product arrival.
If you exchange due to customer convenience, all shipping costs for the return and for sending the replacement item to your home will be borne by the customer.
*Please always send the replacement item back via Japan Post's [Yu-Pack] or [Non-standard mail (for small items)].

For unused items, if you contact us within 3 days of product arrival, we will exchange it for a new product.

Furthermore, we will bear the return shipping costs for initial defects and damage.

※The stated sizes are basically flat measurements, and there may be slight discrepancies.
※Depending on your monitor or display environment, the actual product's color and texture may appear different.