FAQ

Q. I want to cancel my order.

Due to system constraints, we generally cannot accept cancellations due to customer reasons. We appreciate your understanding. Cancellations are possible before shipment, so please contact us by email or phone to request a cancellation.

Q. I forgot to enter the coupon code. Can I apply it later?

Due to system constraints, coupon codes cannot be applied to orders after payment has been completed.

Q. What payment methods are available?

We accept various credit cards, Rakuten Pay, Amazon Pay, PayPay, Merpay, LINE Pay, PayPal, Alipay, Apple Pay, Google Pay, and Paidy (postpaid).

Q. I want to change my payment method.

You cannot change your payment method after payment has been completed. We appreciate your understanding.

Q. I want to change my shipping method.

You cannot change your shipping method after payment has been completed. We appreciate your understanding.

Q. Do you ship overseas?

Standard shipping is only available within Japan. For overseas shipping, please use the forwarding service "Baggage Forward".