FAQ

Q. I would like to cancel my order.

Due to system limitations, we generally cannot accept cancellations due to customer convenience. Please note. Cancellations can be made before shipping, so please contact us by email or phone.

Q. I forgot to enter my coupon code. Can I apply it later?

Due to system limitations, coupon codes cannot be applied to orders after payment has been completed.

Q. What payment methods are available?

You can use various credit cards, Rakuten Pay, Amazonpay, PayPay, Merpay, LINEPay, PayPal, Alipay, Apple Pay, Google Pay, and Pay later.

Q. I would like to change my payment method.

Payment method cannot be changed after payment is completed. Please note.

Q. I would like to change the shipping method.

Delivery method cannot be changed after payment is completed. Please note.

Q. Can you ship overseas?

Standard shipping is only within Japan. For overseas transfers, please use Tenso.com, a forwarding service.